Frequently Asked Questions
Everything you need to know about your 3D printing journey.
What is the typical shipping time for printers and resins?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity of our local warehouses.
Do Anycubic products come with a warranty?
Yes, all our 3D printers come with a 12-month limited warranty, while consumable parts like LCD screens and FEP films have a specific 3-month coverage period.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
What is your return policy for 3D printers?
We offer a 14-day return policy for unopened and unused products. If the machine is defective upon arrival, please contact our support team immediately for a replacement or repair.
Where can I find the latest firmware and slicing software?
You can download the latest firmware, drivers, and the Anycubic Photon Workshop software directly from the 'Support' section of our official website.
Do I have to pay customs duties on my order?
For orders shipped from our local warehouses (US, EU, UK, AU, CA), taxes and duties are included. For international shipments from our global warehouse, customers may be responsible for import fees.